Being good at your job does not guarantee you a promotion

In today’s fiercely competitive job market, career progression often depend on more than just technical expertise. To climb the career ladder and become a manager, individuals need to possess critical soft skills such as leadership, effective communication, and critical thinking. These skills not only set you apart from your peers but also empower you to navigate the complexities of leadership roles and grow to become a competent leader.

The Critical Soft Skills and Leadership Excellence Programme is designed to equip you with the essential skills and knowledge needed to thrive as a manager. You will be empowered to lead teams effectively and adapt to the dynamic demands of at work.

Take the first step in unlocking your managerial potential and accelerate your career

Your future as a successful leader starts here!

Module Outlines

Effective People Management
Effective Employee Communication Strategies
Effective Manpower Management for Improved Productivity and Retention
Effective Selling Skills
Effective Presentation Skills
Innovative Communication Methods using ChatGPT
Critical Thinking Skills for Effective Decision-Making
Creative Idea Generation and Selection Techniques
Crisis and Conflict Management

Effective People Management

 (Course Ref. No.: TGS-2023017954)

  • Understand how to evaluate team competency requirements based on existing or future business plans.
  • Understand the manager’s roles and accountabilities when it comes to implementing talent management processes.
  • Know the models, methods and tools available for assessing and managing talent, as well as how to use them.
  • Understand how to identify learning opportunities and provide support to facilitate the development of new skills.
  • Set realistic goals for talent development and identify potential areas of improvement.

Effective Employee Communication Strategies

 (Course Ref. No.: TGS-2023021950)

  • Learn Investigative and Analytical Techniques and best methods to resolve employee disagreements
  • Develop conflict resolution strategies aligned with organisational policies and practices
  • Master negotiation methods such as the Win-Win Negotiation Model or the ‘BATNA’ Model to facilitate successful resolution of employee conflicts
  • Strengthen employee relationships through impactful programmes with clear goals such as employee training or retention

Effective Manpower Management for Improved Productivity and Retention

 (Course Ref. No.: TGS-2023036556)

  • Develop a comprehensive manpower resource plan in alignment with organisational strategies
  • Apply methodologies like Skills and Competency Assessment or Workload Analysis to maximize workforce efficiency and boost productivity
  • Follow a systematic 5-step approach to apply Job Analysis in Manpower Planning
  • Derive a set of criteria for evaluating team performance to guide decisions on the retention or removal of employees
  • Identify tactical methods to communicate changes in team structure within the organisation

Effective Selling Skills

 (Course Ref. No.: TGS-2021010425)

  • Understand the sales cycle and the psychology behind purchasing decisions to develop an effective sales strategy.
  • Develop the right mindset, characteristics and attitude to hit your sales targets.
  • Learn how to qualify prospects and create good first impressions in sales conversations.
  • Learn how to follow up on leads and best practices to keep a sales lead warm without annoying the prospect.
  • Learn valuable closing techniques to overcome potential objections and achieve a successful sale.

Effective Presentation Skills

 (Course Ref. No.: TGS-2022013401)

  • Learn how to structure your presentations in a logical, easy-to-understand and engaging manner.
  • Understand how to speak clearly and confidently and how to vary your voice, tone, pace and volume during a presentation.
  • Learn how to use body language, equipment and resources at your disposal to communicate and reinforce your message.
  • Learn time management skills to ensure you deliver a presentation within a timeframe and respond to audience questions appropriately.
  • Be able to objectively evaluate the effectiveness of a presentation.

Innovative Communication Methods using ChatGPT

(Course Ref. No.: TGS-2023036557)

  • Devise employee communication strategies integrating emerging trends and evolving preferences.
  •  Identify best practices such as the PIE Model to communicate effectively with internal and external stakeholders
  • Develop compelling content using the AIDA Model to prompt stakeholders to take decisive and enthusiastic actions aligned with your communication objectives
  • Integrate AI-tools such as ChatGPT to craft professional messages aligned with the organisation’s communication strategies and guidelines
  • Evaluate and refine communication plans based on a set of standards to enhance efficiency and effectiveness

Critical Thinking Skills for Effective Decision-Making

(Course Ref. No.: TGS-2023021899)

  • Master problem-solving with analytical precision and efficiency. Enhance your ability to critically understand and question information.
  • Learn how to decide confidently by gathering, interpreting, and exploring information.
  • Practice open-mindedness by embracing collaboration and respecting diverse perspectives.
  • Learn how to grasp complex situations, adapt swiftly and thrive in ever-changing environments.

Creative Idea Generation and Selection Techniques

(Course Ref. No.: TGS-2023021931)

  • Learn how to effectively present, engage and challenge viewpoints when communicating ideas.
  • Techniques for facilitating brainstorming and integrating diverse perspectives for idea generation.
  • Understand how to determine appropriate criteria and take a critical approach to selecting ideas.
  • Evaluate and shortlist ideas based on practical implementation.

Crisis and Conflict Management

(Course Ref. No.: TGS-2023036558)

  • Develop the ability to effectively manage and resolve conflicts, both internal and external, that can affect business operations involving various stakeholders.
  • Incorporate approaches such as the Root Cause Analysis or PESTLE Analysis to examine and analyse underlying issues
  • Derive Service Recovery Framework to address conflicts and crises effectively
  • Identify key criteria to evaluate Service Recovery Framework to determine the success and alignment with organisational goals
  • Improve on Service Recovery Strategy with a structured four-step framework

Course Fees & Subsidies

Critical Soft Skills and Leadership Programme
(2 Days/ Module)
Effective People Managementi
Effective Employee Communication Strategiesi
Effective Manpower Management for Improved Productivity and Retentioni
Effective Selling Skillsi
Effective Presentation Skillsi
Innovative Communication Methods using ChatGPTi
Critical Thinking Skills for Effective Decision-Makingi
Creative Idea Generation and Selection Techniquesi
Crisis and Conflict Managementi
Duration 6 Days (48 Hours)
Full Programme Fee $2,400.00 - $2,560.00
- Click to View Module Fee
Singapore Citizens (40 years & above)
Up to 70% Upfront SkillsFuture Subsidy
Singapore Citizens (21 – 39 years old) & PR
Up to 50% Upfront SkillsFuture Subsidy
Additional Support

SkillsFuture Credits eligible for Singapore citizens aged 25 & above

PSEA eligible for Singapore citizens aged below 30

NTUC UTAP members have up to 50% auto reimbursement on out-of-pocket cost

  • Subjected to individual’s eligibility and availability of SkillsFuture Credit.
  • Programme Fees Payable are inclusive of GST charged based on the full programme fees.
Up to 70% Upfront SkillsFuture Subsidy
Non SMEs
Up to 50% Upfront SkillsFuture Subsidy
Additional Support

Additional Support via Absentee Payroll

Enterprise Innovation Scheme
Option 1 Up to 400% Tax Deduction
Option 2 20% Cash Payout Based On Course Fees Payable

Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC)

SME Eligibility Criteria
  • Registered or incorporated in Singapore
  • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

Receive an Advanced Certificate in Critical Soft Skills and Leadership Excellence

Candidates who complete the programme with at least 75% attendance and demonstrate competency during assessments will receive 3 Certificates of Completion by FirstCom Academy and 3 SkillsFuture WSQ Statements of Attainment.

WSQ Certifications

The WSQ SkillsFuture Statement of Attainment is a nationally recognised credential that helps employers verify an individual’s competency in the stated skills. This enables individuals to be eligible for promotions, enter a new sector or find new job role.

  • ICT-SNM-4011-1.1 Sales Strategy
  • HAS-BIN-4077-1.1 Business Presentation Delivery
  • RET-PMD-4002-1.1 People Development
  • DSN-ACE-4012-1.1 Critical Thinking-4
  • HRS-HRM-4017-1.1 Employee Relationship Management-4
  • RET-INO-4003-1.1 Idea Generation and Selection-4
  • RET-CEX-4004-1.1 People and Relationship Management
  • HRS-HRM-4015-1.1 Employee Communication Management
  • RET-CEX-4008-1.1 Service Challenges

Rated 4.9Google Review star ratings stars by more than 24,168+ happy learners on Google Reviews

claudia foo

Claudia Foo

The course 'Effective Selling Skills' enabled me to know more about selling tactics and how to handle objection . Trainer David Aw is approachable and well trained.
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Google Review by SkillsFuture course participants in Singapore

Exodus Lim

Fern Deng, the trainer for this course (Effective Selling Skills) from FirstCom Academy is very effective and very experienced during her sharings and presentations of various important selling concepts in the workplace. She helped the class in understanding the concepts in a very intuitive and comfortable pace and how it is properly applied effectively in the workplace.
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Google Review by SkillsFuture course participants in Singapore

Bryant Chua

Attended Fern's class on Effective Selling Skills. She is very interactive to ensure that we understand the topics well with roleplays and real life example.
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Google Review by SkillsFuture course participants in Singapore
ngaw chew yen

Ngaw Chew Yen

This is my first course in FirstCom Academy (Wood Square Tower 2). My 2-day course was Effective Presentation Skills with Trainer Shawn Yeo. I super like the vibes in the class as the course-mates are all from different work field aiming to boost Presentation Skillset! Great spirit among the course-mates helping each other especially preparing the slides and presentation session with valuable comments and feedback! Trainer Shawn Yeo definitely is the GEM and he taught us lots of valuable tips and tricks to do a presentations from planning, materials and etc. The training materials are fully equipped with on-the-spot extra info given. I appreciate the learning environment which is clean and tidy. Nice receptionist attended my inquires for other courses and recommend what’s good food available around the area 😃. Glad that I choose FirstCom Academy! Great job and keep it up!
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Google Review by SkillsFuture course participants in Singapore

Riz Mateen

The Effective Presentation Skills Course was great for me to brush up further on my presentation skills. Trainer Shawn Yeo has been great at interacting with us and takes the effort to improve on each of our weaknesses in presenting, and makes sure we all excel in the end.
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Google Review by SkillsFuture course participants in Singapore

Khor Loo Hui

Attended the Effective Presentation Skill course. Great platform for creative professionals. Very good experience at here. The trainer Kala have the patience and experience to explain in details on the topic. Would recommend friends to take up courses here. Thank you!
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Google Review by SkillsFuture course participants in Singapore

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