Futureproof & Advance Your Career with Critical Soft Skills and Leadership Excellence

 (Course Ref. No.: TGS-2023021950)

• Learn Investigative and Analytical Techniques and best methods to resolve employee disagreements
• Develop conflict resolution strategies aligned with organisational policies and practices
• Master negotiation methods such as the Win-Win Negotiation Model or the ‘BATNA’ Model to facilitate successful resolution of employee conflicts
• Strengthen employee relationships through impactful programmes with clear goals such as employee training or retention

 (Course Ref. No.: TGS-2023036556)

• Develop a comprehensive manpower resource plan in alignment with organisational strategies
• Apply methodologies like Skills and Competency Assessment or Workload Analysis to maximize workforce efficiency and boost productivity
• Follow a systematic 5-step approach to apply Job Analysis in Manpower Planning
• Derive a set of criteria for evaluating team performance to guide decisions on the retention or removal of employees
• Identify tactical methods to communicate changes in team structure within the organisation

 (Course Ref. No.: TGS-2021010425)

• Understand the sales cycle and the psychology behind purchasing decisions to develop an effective sales strategy.
• Develop the right mindset, characteristics and attitude to hit your sales targets.
• Learn how to qualify prospects and create good first impressions in sales conversations.
• Learn how to follow up on leads and best practices to keep a sales lead warm without annoying the prospect.
• Learn valuable closing techniques to overcome potential objections and achieve a successful sale.

 (Course Ref. No.: TGS-2022013401)

• Learn how to structure your presentations in a logical, easy-to-understand and engaging manner.
• Understand how to speak clearly and confidently and how to vary your voice, tone, pace and volume during a presentation.
• Learn how to use body language, equipment and resources at your disposal to communicate and reinforce your message.
• Learn time management skills to ensure you deliver a presentation within a timeframe and respond to audience questions appropriately.
• Be able to objectively evaluate the effectiveness of a presentation.

(Course Ref. No.: TGS-2023036557)

• Devise employee communication strategies integrating emerging trends and evolving preferences.
•  Identify best practices such as the PIE Model to communicate effectively with internal and external stakeholders
• Develop compelling content using the AIDA Model to prompt stakeholders to take decisive and enthusiastic actions aligned with your communication objectives
• Integrate AI-tools such as ChatGPT to craft professional messages aligned with the organisation’s communication strategies and guidelines
• Evaluate and refine communication plans based on a set of standards to enhance efficiency and effectiveness

(Course Ref. No.: TGS-2023021899)

• Master problem-solving with analytical precision and efficiency. Enhance your ability to critically understand and question information.
• Learn how to decide confidently by gathering, interpreting, and exploring information.
• Practice open-mindedness by embracing collaboration and respecting diverse perspectives.
• Learn how to grasp complex situations, adapt swiftly and thrive in ever-changing environments.

(Course Ref. No.: TGS-2023021931)

• Learn how to effectively present, engage and challenge viewpoints when communicating ideas.
• Techniques for facilitating brainstorming and integrating diverse perspectives for idea generation.
• Understand how to determine appropriate criteria and take a critical approach to selecting ideas.
• Evaluate and shortlist ideas based on practical implementation.

(Course Ref. No.: TGS-2023036558)

• Develop the ability to effectively manage and resolve conflicts, both internal and external, that can affect business operations involving various stakeholders.
• Incorporate approaches such as the Root Cause Analysis or PESTLE Analysis to examine and analyse underlying issues
• Derive Service Recovery Framework to address conflicts and crises effectively
• Identify key criteria to evaluate Service Recovery Framework to determine the success and alignment with organisational goals
• Improve on Service Recovery Strategy with a structured four-step framework