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Terms and Conditions

Terms and Conditions

Thank you for choosing FirstCom Academy as your preferred training provider.


Upon successful registration, our Training Support Executives will secure a seat for the class you have enrolled in. Arrangements will also be made to book our trainer, assessor, training room, course materials, food catering, and shuttle bus to prepare and welcome you for the class.


Please refer to the important terms and conditions below.


Important Terms & Conditions


1. Course Requirements

Trainee(s) will need to fulfill at least 75% attendance and be marked competent during assessment to enjoy the Skillsfuture subsidized rates. In the event that either criteria is not met, trainee(s) are liable to pay for the full course and no certification and Statement of Attainment will be issued.


2. Rescheduling

Rescheduling for confirmed enrolments must be submitted via our online reschedule form  ( at least seven (7) days prior to course date with supporting documents. Fees will be waived for all requests with supporting documents (ie. Medical Reasons, Covid, Work Commitment etc).

Reschedule RequestRescheduling Fees
1st RescheduleNo charge
2nd and Subsequent Reschedules10% of full course fees 

(Waivable with valid reasons)


A maximum of three (3) reschedule requests is allowed. There will be no rescheduling allowed after the 3rd reschedule and the enrolment will be considered as a no-show.


3. Withdrawal/Cancellation/No-show

Any withdrawal/cancellation/no-show for confirmed enrolments must be submitted via our online withdrawal form ( at least seven (7) days prior to course start date with supporting documents.

In the event of withdrawal/cancellation/no-show without submission of a withdrawal form containing supporting documents, trainee(s) will be liable to pay the full course fees.

Please note that government funding is not applicable for withdrawal/cancellation/no-show and the penalty fees may need to be paid via cash/bank transfer.


4. Other Terms

In view of the current Covid situation, FirstCom Academy reserves the right to cancel, postpone and change the venue or mode of the course(s) in the event of unforeseen circumstances. Notification will be provided to trainee(s) within a reasonable timeframe.

All reschedule and withdrawal requests can only be handled by your appointed Training Support Executive In-Charge. Course Consultants will not be able to process any reschedule/withdrawal requests.