TGS-2023036558

Critical Soft Skills Courses

Crisis and Conflict Management

Master crisis and conflict management to stand out as a problem-solving leader and pave your path to promotion.

Mode of training:

Classroom In-Person Training

Duration:

2 Days

Course Accreditation:

WSQ

Course Fees & Subsidies Course Schedule Enroll Now

Crisis and Conflict Management

Conflicts and disputes may emerge from both internal and external factors, and they are delicate matters that require cautious handling and prevention. While basic resolution methods may be derived from identifying the issue, a competent executive takes it a step further by integrating techniques like Root Cause Analysis or PESTLE Analysis to comprehensively investigate the core problem before proposing corrective measures.

In today’s job market, what companies seek are not just skilled executives capable of utilising these methodologies to craft a suitable Service Recovery Framework to tackle the issue. They are looking out for objective individuals who can evaluate the effectiveness of their Service Recovery Framework based on specific and measurable criteria, and ensure that it is aligned with their organisational goals.

Course Outline

Develop the ability to effectively manage and resolve conflicts, both internal and external, that can affect business operations involving various stakeholders
Incorporate approaches such as the Root Cause Analysis or PESTLE Analysis to examine and analyse underlying issues
Derive Service Recovery Framework to address conflicts and crises effectively
Identify key criteria to evaluate Service Recovery Framework to determine the success and alignment with organisational goals
Improve on Service Recovery Strategy with a structured four-step framework

Skills Acquired

Dispute Handling: Manage and resolve internal and external conflicts impacting business operations among stakeholders
Analytical Techniques: Incorporate approaches like Root Cause Analysis and PESTLE Analysis to examine and analyze the fundamental factors contributing to conflicts and disputes.
Service Recovery Framework Development: Gain the knowledge and skills required to derive a Service Recovery Framework capable of effectively addressing conflicts and crises when they arise.
Service Recovery Framework Evaluation: Identify key criteria for evaluating the effectiveness of the Service Recovery Framework, enabling the assessment of its success and alignment with organizational goals
Service Recovery Strategy Enhancement: Improve your ability to enhance a Service Recovery Strategy by implementing a structured four-step framework, ensuring a systematic and efficient approach to resolving issues and preventing conflicts.

Hands-on Learning Activities

Drafting Guidelines for Conflict Management: Engage in a group discussion to derive conflict management guidelines based on predetermined scenario
Interactive Quiz: Assess your comprehension of methods and techniques for managing crises and conflicts concerning both internal and external stakeholders
Group Discussions: Examine obstacles which organisations encounter as a result of conflicts with internal or external stakeholders, pinpoint strategies for resolving these issues, and evaluate the effectiveness of the solutions

Competency Assessment

Written & Case Study

Conflict management and resolution methods, frameworks and guidelines to implement

Course Schedule

Step 2 (Select Date)

Select the time slot to enroll the course
Available
Selling Fast
Full Enrollment

Enroll Now

Course Fees & Subsidies

SMEs
Course Fees	$800.00
SkillsFuture Subsidy: Up to 70% of course fee	-$560.00
Nett Fee	$240.00

Non SMEs
Course Fees	$800.00
SkillsFuture Subsidy: Up to 50% of course fee	-$400.00
Nett Fee	$400.00

Additional Support

Additional Support via Absentee Payroll

Enterprise Innovation Scheme
Option 1 Up to 400% Tax Deduction	Option 220% Cash Payout Based On Nett Fee

Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC)

Nett Fee is subject to 8% GST charged based on the full course fees before subsidy.
Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Subjected to individual company’s budget availability for the Enterprise Innovation Scheme. Each company can only either the 400% Tax Deduction option OR the 20% Cash Payout option. For more information, please refer to https://www.iras.gov.sg/schemes/disbursement-schemes/enterprise-innovation-scheme-(eis)
Subjected to individual company’s budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html

SME Eligibility Criteria

Registered or incorporated in Singapore
Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

Singapore Citizens(40 years and above)
Course Fees (Before GST)	$800.00
8% GST	$64.00
SkillsFuture Subsidy: Up to 70% of course fee	-$560.00
Nett Fee	$304.00

Singapore Citizens(21-39 years old) & PR
Course Fees (Before GST)	$800.00
8% GST	$64.00
SkillsFuture Subsidy: Up to 50% of course fee	-$400.00
Nett Fee	$464.00

Additional Support
SkillsFuture Credits eligible for Singapore citizens aged 25 & above
PSEA eligible for Singapore citizens aged below 30
NTUC UTAP members have up to 50% auto reimbursement on out-of-pocket cost

Subjected to individual’s eligibility and availability of SkillsFuture Credit.
Nett Fee are inclusive of GST charged based on the full course fees.

Certification

Candidates who complete each course with at least 75% attendance and demonstrate competency during assessments will receive a Certificate of Completion by FirstCom Academy and WSQ Statements of Attainment.

3 Reasons Why We Can Ensure Maximum Skills Transfer Within 24 Hours of Training

Learn from and interact with certified trainers with years of proven training and industry experience

Daryl Kang

With 8+ years in design and 5 years in digital marketing, Daryl combines digital marketing strategy and design aesthetics seamlessly.

Irene Moon Santoso

With over 25 years of professional experience in the design industry, Irene has built a strong portfolio of creative digital campaigns for renowned clients.

Vanessa Chan

A veteran marketing professional with 20+ years of industry experience, Vanessa has enjoyed a diverse career spanned various MNCs, SMEs, and industries.

Alena Chan

With over 20 years of experience in HR Management and Continous Education and Training, Alena is a multi-faceted professional who brings a wealth of industry expertise.

Eugene Tan

A Certified SEO Practitioner, Eugene brings over a decade of comprehensive omnichannel marketing expertise to the table.

Linda Hui

With over 25 years of extensive international experience in branding, marketing and entrepreneurship, Linda is highly adept in the field of digital marketing.

Elaine Teo

A marketing industry veteran with over 20 years of experience, Elaine is adept in product, sales and managerial roles across regional and international companies in the consumer goods industry.

Paul Tan

A well-versed strategist with over 15 years of digital marketing experience, Paul’s decorated career spans across diverse industries.

Fern Deng

Possesing 12 years of experience in the Luxury Retail industry, Fern is a master of digital marketing strategy and analytical thinking and communications.

Localised syllabus and case studies co-curated with proven subject matter experts

FirstCom Academy partners up with many proven industry experts to develop short and effective courses built upon the Singapore’s landscape, allowing learners to learn based on familiar local context.

Unleash Your Potential with In-Person Training at Our Centers of Excellence

Elevate your skills through interactive learning experiences

Paya Lebar

Woodlands

Kallang Way

Paya Lebar Training Center

11 Eunos Rd 8, #08-04, Lifelong Learning Institute Singapore 408601

Our training center at Lifelong Learning Insitute (LLI) makes use of the building’s state-of-the-art facilities and modern amenities to create a conducive environment for learning. As you step into our thematic classrooms centered around aspirational travel locations, you’ll be inspired to grow and empowered to succeed.

Conveniently located just a short sheltered walk away from Paya Lebar MRT Station, accessing the LLI Training Center is effortless for commuters. For those driving, the institute is easily reachable via PIE and ECP, with ample parking available.

Woodlands Training Center

6 Woodlands Square, #07-01 Woods Square Tower 2, Singapore 737737

Strategically located at Woods Square, our Woodlands Training Center is minutes’ walk away from Woodlands, Woodlands North and Woodlands South MRT stations, as well as Woodlands bus interchange.

It is also easily accessible by the SLE, BKE and upcoming NSE. Food choices are plenty at Wood Square too!

Kallang Way HQ

158 Kallang Way, #03-10 Performance Building, Singapore 349245

Situated at Performance Building, our Kallang Way Training Center is easily accessible via a 7-minute walk from Geylang Bahru MRT or by taking a 3-stop bus ride on Bus 125 from Aljunied MRT.

Drivers can also reach Performance Building via PIE or KPE, with a plenty of convenient parking locations nearby.

Maximum skills transfer through hands-on on-premise training approach

Rated 4.8 stars by more than 5200+ happy learners on Google Reviews

Sharmeen Khan

I am extremely impressed with my experience at FirstCom Academy. Enrolling in their courses was one of the best decisions I’ve made for my personal and future professional development. The academy’s commitment to excellence is evident in every aspect of their programs.

....

Google Reviews by SkillsFuture course participants

Kevin Tan

Comfortable and clean environment to further enhance my skills for future prospects. Staff and trainer have excellent communication skillsets and are knowledgeable.

....

Engelin Tan

The course is very educational to people who wish to upgrade their knowledge. It's quite easy to learn and adapt as the trainer is patient to give example so you can understand what you're being taught. Highly recommend!

....

Sleepingbaby Saw

Learning experience was fantastic, from the small classroom size management to the food catered along the way during the breaks was excellent. Trainer was patient and willing to share knowledge with all of us. Easy to understand and the skills we have learned is definitely going to be useful 💯

....

View All Reviews