TGS-2023021950
Critical Soft Skills Courses
2 Days
Effective Employee Communication Strategies
Navigate workplace dynamics with clarity and confidence. Understand how the Employment Act shapes rights and responsibilities in the workplace, and master the tools to resolve conflicts and negotiate win-win outcomes that build trust and harmony.
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Rated highly by over
48,526 learners
48,526 learners
Rated 4.9 on 
with over 48,526 reviews
with over 48,526 reviews
Course Summary and Highlights
Fostering effective communication with employees is vital for a productive and successful organisational culture in today's work landscape. In our Effective Employee Communication Strategies course, you will be equipped with the knowledge and tools to build a fair, compliant, and harmonious workplace.
You will gain a solid understanding of the Employment Act and the role of TAFEP in promoting fair practices, while learning to navigate and resolve common workplace conflicts with confidence. Through practical techniques and proven negotiation models like Win-Win and BATNA, learn how to address employee grievances effectively to foster trust, fairness, and long-term workplace harmony.
You will gain a solid understanding of the Employment Act and the role of TAFEP in promoting fair practices, while learning to navigate and resolve common workplace conflicts with confidence. Through practical techniques and proven negotiation models like Win-Win and BATNA, learn how to address employee grievances effectively to foster trust, fairness, and long-term workplace harmony.
Skills Acquired
Handle Employee Grievance
Approach workplace issues professionally with fair and respectful resolutions.
Negotiate Win-Win Outcomes
turn employee dissatisfaction into mutually beneficial outcomes.
Foster Positive Work Environment
Promote a workplace culture grounded in fairness, trust, and respect for all employees.
Competency Assessment: Written and Case Study Assessment
Stand Out From The Competition With Professional Certificates
Candidates who complete each module with at least 75% attendance and demonstrate competency during assessment will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment.
Course Schedule Overview
Day 1
Day 2
Morning Session
Gain knowledge of key provisions within the Employment Act, including regulations concerning working hours, leave entitlements, and contract termination
Understand the roles and collaborative efforts of the Ministry of Manpower (MOM), Singapore National Employers Federation (SNEF), and the National Trades Union Congress (NTUC) in promoting fair employment practices
Analyse case study scenarios based on actual workplace issues such as unfair dismissal and harassment, and learn effective investigative techniques for internal resolution
Learn about employees' rights to seek assistance from the Tripartite Alliance for Fair and Progressive
Employment Practices (TADM) if dissatisfied with internal resolutions, and the process for escalating disputes to the Employment Claims Tribunals (ECT)
Afternoon Session
Learn to implement grievance handling policy in accordance with TAFEP guidelines and best practices
Understand the procedures for proper documentation and process management related to grievance handling
Individual Activity:Engage in a case study to collaboratively work through each stage of a grievance handling policy
Morning Session
Learn various negotiation models to manage workplace grievances, including Win-Win negotiation, Best Alternative to a Negotiated Agreement (BATNA), and Fisher and Ury's Principled Negotiation Strategy
Understand the key decision-making factors from a company's perspective that should be considered before engaging in negotiation processes.
Analyse case studies demonstrating how negotiation strategies can be applied to real-life workplace scenarios, such as budget requests or sabbatical leave applications
Afternoon Session
Explore various strategies for promoting workplace harmony, including fair employment practices as recommended by TAFEP
Learn practical techniques for facilitating open communication channels and effectively resolving workplace conflicts
Entry Requirements:
- Aged 21 and above
- Have basic computer literacy Level 2
- Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience; and
- Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59
Frequently Asked Questions
What is Employee Communication Strategies?
Employee communication strategies refer to the plans and tactics used by organizations to effectively communicate with their employees. These strategies aim to create open channels of communication, build trust, and ensure that information flows easily and transparently between the company and its employees.
What can I do after the Employee Communication Strategies course?
You can identify and investigate employee issues using analytical techniques for effective resolution. You will be able to develop conflict resolution strategies and facilitate successful resolution of employee conflicts.
How long does it take to complete the Effective Employee Communication Strategies course?
It takes 2 days to complete this Effective Employee Communication Strategies course.
What certificates do I get after completing the Employee Communication Strategies course?
Upon completion of this course, you will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment (SOA) issued by SkillsFuture Singapore.
What do I need to bring for the Employee Communication Strategies course?
Please bring along a pen and a notebook if you wish to take notes during the course. You may want to bring along a jacket in case you feel cold.
How do I register for the Employee Communication Strategies course?
You can click on "Enroll Now" button to proceed to the course registration page. Alternatively, you can also indicate your interest in the form at the bottom of this page, and our education consultant will get back to you.
Which payment methods are accepted?
We accept payments through debit/credit cards and also via PayNow. Please be aware that when using PayNow, the transaction recipient will be listed as 'Omise Payment SG Pte Ltd'.
Effective Employee Communication Strategies
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Mode of training:
Classroom / Online
Duration:
2 Days
Course Accreditation:
WSQ
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Course Fees & Subsidies
| SMEs | |
| Course Fees | |
| 70% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Non SMEs | |
| Course Fees | |
| 50% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Additional Support | ||||
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Additional Support via Absentee Payroll |
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Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC) |
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- Nett Fee is subject to 9% GST charged based on the full course fees before subsidy.
- Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
- Subjected to individual company’s budget availability for the Enterprise Innovation Scheme. Each company can only either the 400% Tax Deduction option OR the 20% Cash Payout option. For more information, please refer to https://www.iras.gov.sg/schemes/disbursement-schemes/enterprise-innovation-scheme-(eis)
- Subjected to individual company’s budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html
SME Eligibility Criteria
- Registered or incorporated in Singapore
- Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million
| Singapore Citizens (40 years and above) | |
| Course Fees (Before GST) | |
| 9% GST | |
| 70% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Singapore Citizens (21-39 years old) & PR | |
| Course Fees (Before GST) | |
| 9% GST | |
| 50% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Additional Support | |
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SkillsFuture Credits eligible for Singapore citizens aged 25 & above |
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PSEA eligible for Singapore citizens aged below 30 |
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- Nett Fee are inclusive of GST charged based on the full course fees.
- Subjected to individual’s eligibility and availability of SkillsFuture Credit.