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Rated 4.5 on SkillsFuture by over 22,123 Learners
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Course Completion Outcomes

Develop effective programmes

that can enhance employee relationships and foster engagement

Identify employee issues

using investigative and analytical techniques for effective resolution

Resolve conflicts

with cohesive strategies and plans that are aligned with organisational policies

Utilise negotiation methods

to skillfully mediate and solve issues during conflict resolution meetings

Strengthen employee relationships

through impactful programs based on industry best practices

Understand the Tripartite Standards

to resolve grievances and disputes and aspire to be a progressive employer

Course Overview

In today's competitive business landscape, fostering effective communication is vital for a productive and successful organisational culture. Join us for 2.5 days as you master conflict resolution, negotiation tactics, and employee program planning. 

Gain essential skills in investigative techniques and understanding the Singapore Tripartite System. Engage in hands-on learning activities like practical investigation and conflict negotiation simulations to address workplace concerns confidently. 

At the end of the course, you’ll be equipped with the skills to elevate your communication strategies, create a cohesive and engaged work environment and empower your organisation with communication excellence. 

Certification of Completion

With your new in-demand skills, you’re ready to stay competitive in today’s dynamic job market and improve your chances of greater career progression.

*Learners must complete each course with at least 75% attendance and demonstrate competency during assessments in order to receive a Certificate of Completion from FirstCom Academy and WSQ Statement of Attainment.

Outcome-Driven Learning

Hands-on Learning Activities

Practical Investigation
Apply investigative techniques in a group discussion environment to effectively recognise and address concerns.
Conflict Negotiation Simulation
Engage in simulated negotiation sessions to enhance your skills in resolving conflicts.
Conflict Documentation
Learn how to create and assess documentation to support conflict resolution.

Competency Assessment

Written & Case Study

Industry best practices in managing employee relationships

Develop solutions to resolve employee conflicts and disputes

Identify potential employee relationship issues

Why Learn At FCA

Breakfast, lunch, beverages and refreshments provided to keep you fuelled up for the duration of the course
Short & effective courses (1 to 3 days) to accommodate our learner’s busy schedule
Smaller & optimal class sizes of up to 25 learners to get personalised attention from trainers
More than 110 ACTA/ACLP-certified trainers who are veterans in their field
Gain transferrable skills & see tangible results* you can measure within a year
Commute safely with sheltered walkways from MRTs to our learning institutions

Learn from industry leaders who are experts in their fields

Frequently Asked Questions

What is Employee Communication Strategies?
Employee communication strategies refer to the plans and tactics used by organizations to effectively communicate with their employees. These strategies aim to create open channels of communication, build trust, and ensure that information flows easily and transparently between the company and its employees.
What can I do after the Employee Communication Strategies course?
You can identify and investigate employee issues using analytical techniques for effective resolution. You will be able to develop conflict resolution strategies, facilitate successful resolution of employee conflicts, and Implement agreed-upon outcomes and create effective documentation for conflict resolution. You will also be able to strengthen employee relationships through impactful programs based on industry best practices.
How long does it take to complete the Effective Employee Communication Strategies course?
It takes 2 days to complete this Effective Employee Communication Strategies course.
What certificates do I get after completing the Employee Communication Strategies course?
Upon completion of this course, you will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment (SOA) issued by SkillsFuture Singapore.
What do I need to bring for the Employee Communication Strategies course?
Please bring along a pen and a notebook if you wish to take notes during the course. You may want to bring along a jacket in case you feel cold.
How do I register for the Employee Communication Strategies course?
You can click on "Enroll Now" button to proceed to the course registration page. Alternatively, you can also indicate your interest in the form at the bottom of this page, and our education consultant will get back to you.
Which payment methods are accepted?
We accept payments through debit/credit cards and also via PayNow. Please be aware that when using PayNow, the transaction recipient will be listed as 'Omise Payment SG Pte Ltd'.
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