TGS-2023021950

Critical Soft Skills Courses

Effective Employee Communication Strategies

In today's highly competitive business landscape, effective employee communication has become paramount for creating a cohesive, productive, and successful organisational culture. Effective Employee Communication Strategies empower you with the tools and techniques to cultivate communication excellence within your organisation.

Mode of training:

Classroom In-Person Training

Duration:

2 Days

Course Accreditation:

WSQ

Course Fees & Subsidies Course Schedule Enroll Now

Effective Employee Communication

In today's competitive business landscape, fostering effective communication is vital for a productive and successful organisational culture. Join us for 2.5 days as you master conflict resolution, negotiation tactics, and employee program planning.

Gain essential skills in investigative techniques and understanding the Singapore Tripartite System. Engage in hands-on learning activities like practical investigation and conflict negotiation simulations to address workplace concerns confidently.

At the end of the course, you’ll be equipped with the skills to elevate your communication strategies, create a cohesive and engaged work environment and empower your organisation with communication excellence.

Course Outline

Identify and investigate employee issues using analytical techniques for effective resolution.
Develop conflict resolution strategies aligned with organizational policies and practices.
Master negotiation methods to facilitate successful resolution of employee conflicts.
Implement agreed-upon outcomes and create effective documentation for conflict resolution.
Strengthen employee relationships through impactful programs based on industry best practices.

Effective Employee Communication Strategies businessmen discussing

Skills Acquired

Investigative Techniques: Become proficient in investigative techniques and understand how they play a role in identifying relationship issues.
Understanding of Singapore Tripartite System: Know the role of Tripartite parties in resolving grievances and disputes.
Conflict Resolution Strategy and Planning: Develop cohesive conflict resolution plans aligned with organisational policies.
Negotiation Tactics: Utilise negotiation methods to skillfully mediate and solve issues during conflict resolution meetings.
Employee Program Planning: Develop effective programs that enhance employee relationships and foster engagement.

Hands-on Learning Activities

Practical Investigation: Apply investigative techniques in a group discussion environment to effectively recognise and address concerns.
Conflict Negotiation Simulation: Engage in simulated negotiation sessions to enhance your skills in resolving conflicts.
Conflict Documentation: Learn how to create and assess documentation to support conflict resolution.

Competency Assessment

Written & Case Study

Industry best practices in managing employee relationships
Develop solutions to resolve employee conflicts and disputes
Identify potential employee relationship issues

Course Schedule

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Course Fees & Subsidies

SMEs
Course Fees	$800.00
SkillsFuture Subsidy: Up to 70% of course fee	-$560.00
Nett Fee	$240.00

Non SMEs
Course Fees	$800.00
SkillsFuture Subsidy: Up to 50% of course fee	-$400.00
Nett Fee	$400.00

Additional Support

Additional Support via Absentee Payroll

Enterprise Innovation Scheme
Option 1 Up to 400% Tax Deduction	Option 220% Cash Payout Based On Nett Fee

Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC)

Nett Fee is subject to 8% GST charged based on the full course fees before subsidy.
Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Subjected to individual company’s budget availability for the Enterprise Innovation Scheme. Each company can only either the 400% Tax Deduction option OR the 20% Cash Payout option. For more information, please refer to https://www.iras.gov.sg/schemes/disbursement-schemes/enterprise-innovation-scheme-(eis)
Subjected to individual company’s budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html

SME Eligibility Criteria

Registered or incorporated in Singapore
Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

Singapore Citizens(40 years and above)
Course Fees (Before GST)	$800.00
8% GST	$64.00
SkillsFuture Subsidy: Up to 70% of course fee	-$560.00
Nett Fee	$304.00

Singapore Citizens(21-39 years old) & PR
Course Fees (Before GST)	$800.00
8% GST	$64.00
SkillsFuture Subsidy: Up to 50% of course fee	-$400.00
Nett Fee	$464.00

Additional Support
SkillsFuture Credits eligible for Singapore citizens aged 25 & above
PSEA eligible for Singapore citizens aged below 30
NTUC UTAP members have up to 50% auto reimbursement on out-of-pocket cost

Subjected to individual’s eligibility and availability of SkillsFuture Credit.
Nett Fee are inclusive of GST charged based on the full course fees.

Certification

Candidates who complete each course with at least 75% attendance and demonstrate competency during assessments will receive a Certificate of Completion by FirstCom Academy and WSQ Statements of Attainment.

3 Reasons Why We Can Ensure Maximum Skills Transfer Within 24 Hours of Training

Learn from and interact with certified trainers with years of proven training and industry experience

Daryl Kang

With 8+ years in design and 5 years in digital marketing, Daryl combines digital marketing strategy and design aesthetics seamlessly.

Irene Moon Santoso

With over 25 years of professional experience in the design industry, Irene has built a strong portfolio of creative digital campaigns for renowned clients.

Vanessa Chan

A veteran marketing professional with 20+ years of industry experience, Vanessa has enjoyed a diverse career spanned various MNCs, SMEs, and industries.

Alena Chan

With over 20 years of experience in HR Management and Continous Education and Training, Alena is a multi-faceted professional who brings a wealth of industry expertise.

Eugene Tan

A Certified SEO Practitioner, Eugene brings over a decade of comprehensive omnichannel marketing expertise to the table.

Linda Hui

With over 25 years of extensive international experience in branding, marketing and entrepreneurship, Linda is highly adept in the field of digital marketing.

Elaine Teo

A marketing industry veteran with over 20 years of experience, Elaine is adept in product, sales and managerial roles across regional and international companies in the consumer goods industry.

Paul Tan

A well-versed strategist with over 15 years of digital marketing experience, Paul’s decorated career spans across diverse industries.

Fern Deng

Possesing 12 years of experience in the Luxury Retail industry, Fern is a master of digital marketing strategy and analytical thinking and communications.

Localised syllabus and case studies co-curated with proven subject matter experts

FirstCom Academy partners up with many proven industry experts to develop short and effective courses built upon the Singapore’s landscape, allowing learners to learn based on familiar local context.

Unleash Your Potential with In-Person Training at Our Centers of Excellence

Elevate your skills through interactive learning experiences

Paya Lebar

Woodlands

Kallang Way

Paya Lebar Training Center

11 Eunos Rd 8, #08-04, Lifelong Learning Institute Singapore 408601

Our training center at Lifelong Learning Insitute (LLI) makes use of the building’s state-of-the-art facilities and modern amenities to create a conducive environment for learning. As you step into our thematic classrooms centered around aspirational travel locations, you’ll be inspired to grow and empowered to succeed.

Conveniently located just a short sheltered walk away from Paya Lebar MRT Station, accessing the LLI Training Center is effortless for commuters. For those driving, the institute is easily reachable via PIE and ECP, with ample parking available.

Woodlands Training Center

6 Woodlands Square, #07-01 Woods Square Tower 2, Singapore 737737

Strategically located at Woods Square, our Woodlands Training Center is minutes’ walk away from Woodlands, Woodlands North and Woodlands South MRT stations, as well as Woodlands bus interchange.

It is also easily accessible by the SLE, BKE and upcoming NSE. Food choices are plenty at Wood Square too!

Kallang Way HQ

158 Kallang Way, #03-10 Performance Building, Singapore 349245

Situated at Performance Building, our Kallang Way Training Center is easily accessible via a 7-minute walk from Geylang Bahru MRT or by taking a 3-stop bus ride on Bus 125 from Aljunied MRT.

Drivers can also reach Performance Building via PIE or KPE, with a plenty of convenient parking locations nearby.

Maximum skills transfer through hands-on on-premise training approach

Rated 4.8 stars by more than 5200+ happy learners on Google Reviews

Sharmeen Khan

I am extremely impressed with my experience at FirstCom Academy. Enrolling in their courses was one of the best decisions I’ve made for my personal and future professional development. The academy’s commitment to excellence is evident in every aspect of their programs.

....

Google Reviews by SkillsFuture course participants

Kevin Tan

Comfortable and clean environment to further enhance my skills for future prospects. Staff and trainer have excellent communication skillsets and are knowledgeable.

....

Engelin Tan

The course is very educational to people who wish to upgrade their knowledge. It's quite easy to learn and adapt as the trainer is patient to give example so you can understand what you're being taught. Highly recommend!

....

Sleepingbaby Saw

Learning experience was fantastic, from the small classroom size management to the food catered along the way during the breaks was excellent. Trainer was patient and willing to share knowledge with all of us. Easy to understand and the skills we have learned is definitely going to be useful 💯

....

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Frequently Asked Questions

What is Employee Communication Strategies?

Employee communication strategies refer to the plans and tactics used by organizations to effectively communicate with their employees. These strategies aim to create open channels of communication, build trust, and ensure that information flows easily and transparently between the company and its employees.

What can I do after the Employee Communication Strategies course?

You can identify and investigate employee issues using analytical techniques for effective resolution. You will be able to develop conflict resolution strategies, facilitate successful resolution of employee conflicts, and Implement agreed-upon outcomes and create effective documentation for conflict resolution. You will also be able to strengthen employee relationships through impactful programs based on industry best practices.

How long does it take to complete the Effective Employee Communication Strategies course?

It takes 2 days to complete this Effective Employee Communication Strategies course.

What certificates do I get after completing the Employee Communication Strategies course?

Upon completion of this course, you will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment (SOA) issued by SkillsFuture Singapore.

What do I need to bring for the Employee Communication Strategies course?

Please bring along a pen and a notebook if you wish to take notes during the course. You may want to bring along a jacket in case you feel cold.

How do I register for the Employee Communication Strategies course?

You can click on "Enroll Now" button to proceed to the course registration page. Alternatively, you can also indicate your interest in the form at the bottom of this page, and our education consultant will get back to you.