2 Days
Effective Employee Communication Strategies
When team dynamics break down, unresolved issues can quickly lead to conflict, disengagement, and even employee turnover. This course equips you with practical strategies to resolve conflicts, build trust, and create a healthier workplace through effective employee communication strategies.
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105,977+ learners
105,977+ learners
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with over 11,800 reviews
Course Overview
This 2-day course empowers team leads, supervisors, managers and HR professionals with the communication and conflict resolution skills needed to manage employee relationships effectively. You’ll learn how to identify potential issues early, manage grievances with fairness, and facilitate negotiation meetings with confidence.
The course takes a practical, real-world approach using investigative frameworks and proven negotiation models such as Win-Win and BATNA (Best Alternative To a Negotiated Agreement). You’ll leave with tools to defuse tension, support healthy team dynamics, and strengthen employee engagement across departments.
The course takes a practical, real-world approach using investigative frameworks and proven negotiation models such as Win-Win and BATNA (Best Alternative To a Negotiated Agreement). You’ll leave with tools to defuse tension, support healthy team dynamics, and strengthen employee engagement across departments.
Course Highlights
- Understand the scope of Singapore’s Employment Act, including entitlements, rights, and obligations for various employee categories.
- Master best practices for investigation, evidence-gathering, and effective interviews to resolve workplace issues.
- Learn the roles of tripartite partners such as the Ministry of Manpower (MOM), Singapore National Employers Federation (SNEF) and National Trade Union Congress (NTUC) in managing disputes and fostering fair employment practices.
- Apply established frameworks like PACT for structured and effective grievance resolution.
- Utilise proven negotiation models such as Fisher & Ury’s Principled Negotiation, BATNA, and Win-Win approaches for successful outcomes.
- Gain practical experience through realistic workplace scenarios covering common issues such as discrimination, unfair dismissal, harassment, and salary disputes
- Develop techniques for transparent and defensible documentation and reporting of dispute resolutions.
Learning Outcomes
By the end of this course, you'll be able to:
- Promote fair workplace practices aligned with Singapore’s Employment Act
- Identify the root causes of conflict, manage difficult personalities, and apply proven frameworks like Win-Win Negotiation and BATNA to resolve employee issues
- Communicate with clarity, empathy and purpose when handling sensitive conversations or resolving grievances
- This course is best attended together with Effective People Management.
Competency Assessment
Written and Case Study Assessment
Stand Out From The Competition With Professional Certificates
Candidates who complete each module with at least 75% attendance and demonstrate competency during assessment will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment.
Entry Requirements:
- Aged 18 and above
- Have basic computer literacy Level 2
- Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience;
- Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.
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Effective Employee Communication Strategies
TGS-2023021950
The course fee will be automatically subsidized during the online enrollment process.
Full Course Fee
(with 9% GST)
(with 9% GST)
Fee & Subsidy
Breakdown
Breakdown
Mode of training:
Classroom / Online
Duration:
2 Days
Course Accreditation:
WSQ
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Course Fees & Subsidies
| SMEs | |
| Course Fees | |
| 70% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Non SMEs | |
| Course Fees | |
| 50% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Additional Support | ||||
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Additional Support via Absentee Payroll |
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Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC) |
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- Nett Fee is subject to 9% GST charged based on the full course fees before subsidy.
- Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
- Subjected to individual company’s budget availability for the Enterprise Innovation Scheme. Each company can only either the 400% Tax Deduction option OR the 20% Cash Payout option. For more information, please refer to https://www.iras.gov.sg/schemes/disbursement-schemes/enterprise-innovation-scheme-(eis)
- Subjected to individual company’s budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html
SME Eligibility Criteria
- Registered or incorporated in Singapore
- Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million
| Singapore Citizens (40 years and above) | |
| Course Fees (Before GST) | |
| 9% GST | |
| 70% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Singapore Citizens (21-39 years old) & PR | |
| Course Fees (Before GST) | |
| 9% GST | |
| 50% SkillsFuture (SSG) Subsidy | |
| Nett Fee | |
| Additional Support | |
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SkillsFuture Credits eligible for Singapore citizens aged 25 & above |
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PSEA eligible for Singapore citizens aged below 30 |
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NTUC UTAP members can have up to 50% reimbursement on out-of-pocket cost |
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- Nett Fee are inclusive of GST charged based on the full course fees.
- Subjected to individual’s eligibility and availability of SkillsFuture Credit.
- NTUC UTAP reimbursement is capped at $250 for members aged below 40 or $500 for members aged 40 & above.