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Course Overview

Every day, professionals are faced with decisions that affect teams, projects, and outcomes. Yet, many decisions are made based on habit, emotions, or incomplete information. In an era where clarity and sound judgment are essential, critical thinking is one of the most valuable skills you can develop.

This course is designed for anyone who wants to think clearer, ask better questions, and make smarter decisions. Through a structured 6-step problem-solving process, you’ll learn how to break down complex issues, assess the credibility of information, and avoid common reasoning errors and biases. Acquire the skills to craft and ask probing questions, analyse information for accuracy and relevance, and effectively review ideas from stakeholders. From workplace dilemmas to personal choices, these skills will help you make informed decisions that lead to better outcomes in all areas of life.

Course Highlights

Learn a systematic 6-step approach to problem-solving and decision-making by identifying the problem, gathering and analysing information, evaluating evidence, developing a reasoned conclusion, communicating and defending your conclusion, and reflecting on the process for improvement.
Identify common errors in logic such as contradictions and explore common logical fallacies such as red herring (changing the subject to distract from the real issue) and more when evaluating options.
Understand how personal (egocentric) and group (sociocentric) biases can limit critical thinking and mitigate these biases with proven strategies for self-awareness, self-reflection, open-mindedness, and perspective-taking.
Learn how to develop and ask probing questions (clarification, elaboration, justification, reflective) to attain clarity and gain a deeper understanding of any subject matter.
Master techniques for assessing information accuracy by doing cross-verification, source reliability or evidence checking and ensure they are accurate using techniques such as connection to topic, applicability to context, and usefulness for goals.
Evaluate the relevance and importance of ideas generated by various stakeholders, considering factors like whether they align with the final objective, whether they would bring about positive or negative impact, and whether there would be any risks involved.

Learning Outcomes

By the end of this course, you'll be able to:

Approach problems methodically using a clear, step-by-step critical thinking framework.
Detect and eliminate flawed reasoning, logical inconsistencies, and misleading arguments.
Make more objective, well-informed decisions by reducing the influence of personal and group biases.
Develop probing questions to attain clarity and gain a deeper understanding of the subject matter
Evaluate diverse perspectives to make decisions that are both effective and aligned with your goals.

Competency Assessment

Written and Case Study Assessment

Stand Out From The Competition With Professional Certificates

Candidates who complete each module with at least 75% attendance and demonstrate competency during assessment will receive a Certificate of Completion by FirstCom Academy and a WSQ Statement of Attainment.

Entry Requirements:

Aged 18 and above
Have basic computer literacy Level 2
Have minimum GCE “N”, “O” or “A” Level / NITEC or a diploma qualification and minimum 2 years of working experience;
Have a basic understanding of the camera functions of the mobile phone and
Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.

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Course Fees & Subsidies

SMEs
Course Fees
70% SkillsFuture (SSG) Subsidy
Nett Fee

Non SMEs
Course Fees
50% SkillsFuture (SSG) Subsidy
Nett Fee

Additional Support

Additional Support via Absentee Payroll

Enterprise Innovation Scheme
Option 1 Up to 400% Tax Deduction	Option 220% Cash Payout Based On Nett Fee

Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC)

Nett Fee is subject to 9% GST charged based on the full course fees before subsidy.
Absentee payroll is claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Subjected to individual company’s budget availability for the Enterprise Innovation Scheme. Each company can only either the 400% Tax Deduction option OR the 20% Cash Payout option. For more information, please refer to https://www.iras.gov.sg/schemes/disbursement-schemes/enterprise-innovation-scheme-(eis)
Subjected to individual company’s budget availability for SFEC. For more information, please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/sfec.html

SME Eligibility Criteria

Registered or incorporated in Singapore
Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

Singapore Citizens (40 years and above)
Course Fees (Before GST)
9% GST
70% SkillsFuture (SSG) Subsidy
Nett Fee

Singapore Citizens (21-39 years old) & PR
Course Fees (Before GST)
9% GST
50% SkillsFuture (SSG) Subsidy
Nett Fee

Additional Support

SkillsFuture Credits eligible for Singapore citizens aged 25 & above

PSEA eligible for Singapore citizens aged below 30

NTUC UTAP members can have up to 50% reimbursement on out-of-pocket cost

Nett Fee are inclusive of GST charged based on the full course fees.
Subjected to individual’s eligibility and availability of SkillsFuture Credit.
NTUC UTAP reimbursement is capped at $250 for members aged below 40 or $500 for members aged 40 & above.

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Critical Thinking Skills for Effective Decision-Making