Raizal is an accomplished IT Infrastructure Manager with 20+ years of experience in government IT and security, specializing in endpoint security and user experience optimization. He has recently expanded his skillset into the AI domain, earning certifications in Data Wrangling, AI and Machine Learning in Business, and Prompt Engineering. Raizal is passionate about developing and implementing effective AI ethics and governance strategies, leveraging his expertise in managing complex IT projects and balancing security with user experience.