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Master Critical Soft Skills:

Propel Your Career with Sales, Presentation, and People Management

Elevate your career by mastering key skills essential for workforce success! Enquire now for a no-obligation call with our Education Consultants today.

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    Elevate Your Professional Journey:
    Master the Critical Soft Skills that Set You Apart

    In today’s fast-paced and competitive business landscape, possessing exceptional soft skills is a game-changer. Our exclusive Critical Soft Skills courses are designed to equip you with the essential capabilities needed to succeed
    Effective Selling Skills
    From prospecting and creating positive first impressions to overcoming objections and building lasting relationships, acquire the expertise to navigate the entire sales cycle seamlessly
    Effective Presentation Skills
    Discover the power of structuring presentations effectively, utilizing verbal or non-verbal techniques, and leveraging body language to reinforce your message
    Effective People Management
    Engage your team members, set clear expectations, and provide constructive feedback to achieve positive business outcomes. Become a leader that supports, inspires, and retains top talent

    Critical Soft Skills Programme

    WSQ Effective Selling Skills - 2 Days
    WSQ Effective Presentation Skills - 2 Days
    WSQ Effective People Management - 2 Days

    Transform your career with enhanced sales acumen, impactful presentations, and proficient people management skills. Gain the confidence to drive sales, deliver influential messages, and manage productive teams effectively.

    In-person Hands-on Training
    Localised Syllabus With Case Studies
    Learn From Actual Industry Practitioners
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    Learn How To:

    Master the art of sales, from prospecting to closing deals, and build enduring customer relationships
    Refine presentation techniques to engage audiences, inspire action, and achieve presentation goals effectively
    Acquire essential skills in managing teams, fostering productivity, and empowering team members for success
    Learn the strategies, techniques, and mindset necessary to excel in today’s competitive business world
    FIND OUT MORE
    Course Fees
    Course Outline
    Learning outcome

    Fees & Subsidies

    TGS-2021010425
    SMEs
    Course Fees
    70% SkillsFuture (SSG) Subsidy
    Nett Fee
    Non SMEs
    Course Fees
    50% SkillsFuture (SSG) Subsidy
    Nett Fee
    Additional Support

    Additional Support via Absentee Payroll

    Enterprise Innovation Scheme
    Option 1 Up to 400% Tax Deduction
    Option 220% Cash Payout Based On Nett Fee

    Up to 90% Additional Subsidy from SkillsFuture Enterprise Credit (SFEC)

    SME Eligibility Criteria
    • Registered or incorporated in Singapore
    • Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million
    Singapore Citizens (40 years and above)
    Course Fees (Before GST)
    9% GST
    70% SkillsFuture (SSG) Subsidy
    Nett Fee
    Singapore Citizens (21-39 years old) & PR
    Course Fees (Before GST)
    9% GST
    50% SkillsFuture (SSG) Subsidy
    Nett Fee
    Additional Support

    SkillsFuture Credits eligible for Singapore citizens aged 25 & above

    PSEA eligible for Singapore citizens aged below 30

    NTUC UTAP members have up to 50% auto reimbursement on out-of-pocket cost

    • Nett Fee are inclusive of GST charged based on the full course fees.
    • Subjected to individual’s eligibility and availability of SkillsFuture Credit.
    • NTUC UTAP reimbursement is capped at $250 for members aged below 40 or $500 for members aged 40 & above.

    Course Outline

    Effective Selling Skills
    Effective Presentation Skills
    Effective People Management

    Effective Selling Skills

    Course Outline

    • Understand the sales cycle and the psychology behind purchasing decisions to develop an effective sales strategy. 
    • Develop the right mindset, characteristics and attitude to hit your sales targets. 
    • Learn how to qualify prospects and create good first impressions in sales conversations. 
    • Learn how to follow up on leads and best practices to keep a sales lead warm without annoying the prospect. 
    • Learn valuable closing techniques to overcome potential objections and secure a successful sale.

     

    Selling skills course on sales deals in Singapore

    Effective Presentation Skills

    Course Outline

    • Learn how to structure your presentations in a logical, easy-to-understand, and engaging manner to meet your presentation objectives.
    • Learn to articulate your words with clarity and confidence, and discover how to adjust your voice, tone, rhythm, and volume to make an impactful and convincing presentation.
    • Learn how to use body language, equipment, and resources at your disposal to communicate and reinforce your message in a customer segmentation presentation.
    • Learn time management skills to ensure you deliver a presentation within a timeframe and respond to audience questions appropriately. 
    • Be able to objectively evaluate the effectiveness of a presentation.
    Presentation skills course on presenting with projector screen in Singapore

    Effective People Management

    Course Outline

    Course Ref. No.: TGS-2023017954  /  Mode of Training: Classroom

    • Understand how to evaluate team competency requirements based on existing or future business plans.
    • Understand the manager’s roles and accountabilities when it comes to implementing talent management processes, emphasising the importance of communication skills for managers.
    • Know the models, methods, and tools available for assessing and managing talent, as well as how to use them.
    • Understand how to identify learning opportunities and provide support to facilitate the development of new skills.
    • Set realistic goals for talent development and identify potential areas of improvement

    Learning Outcome

    Effective Selling Skills
    Effective Presentation Skills
    Effective People Management
    Traning skills acquired

    Skills Acquired

    • Effective Communication & Persuasion: Communicate effectively & persuade customers, fostering trust & rapport 
    • Product Knowledge Proficiency: Recognise the significance of product knowledge in convincing customers during the sales process.
    • Communication of Product Features & Benefits: Effectively communicate the features & benefits of a product / service to customers.
    • Effective Sales Strategies: Explore proven sales strategies designed to maximise success for the customer and the sales team.
    Hands-on learning activities

    Hands-on Learning Activities

    • Sales Cycle Mapping and Client Profiling: Engage in activities to map out the stages of the sales cycle and profile potential customers.
    • Sales Planning for Target Achievement: Develop a comprehensive sales plan that outlines strategies, actions, and timelines to achieve sales targets.
    • Role Play on Sales Scenarios: Participate in role-playing exercises focused on specific sales scenarios, honing your skills as you interact with customers.
    Competency Assessment

    Competency Assessment

    • Written & Case Study
      • Key elements of business unit or department sales plan, Organisation sales cycles, Market & consumer analysis
    Traning skills acquired

    Skills Acquired

    • How to Present: Acquire practical skills in delivering presentations confidently & effectively 
    • Engaging Presentation Creation: Create captivating presentations that effectively communicate ideas 
    • Audience Connection Techniques: Learn various techniques to establish a strong connection with the audience during a presentation
    • Adaptability in Presentations: Adapt presentations to different situations and audiences
    Hands-on learning activities

    Hands-on Learning Activities

    • Presentation Brief Development: Develop a comprehensive presentation brief, outlining your presentation objectives.
    • Presentation Slide Design &t Creation: Design visually appealing & impactful presentation slides for a convincing presentation.
    • Conduct a 15-Minute Presentation: Put skills into practice by delivering a 15-minute convincing presentation, incorporating customer segmentation presentation techniques if applicable.
      • Apply the techniques learned in the course, including engaging the audience, using body language effectively, & delivering a clear & persuasive message
    Digital marketing platforms and tools introduced

    Platforms & Tools Introduced

    PowerPoint Slides

    Competency Assessment

    Competency Assessment

    • Written & Practical
      • Prepare & deliver a 15-minutes presentation based on what was taught throughout the course
    Traning skills acquired

    Skills Acquired

    • Building a Positive & Productive Team Culture: Develop strategies for fostering a positive & productive team culture, a hallmark of good manager practices.
    • Setting Clear Expectations: Set clear expectations for your team. Understand the importance of defining goals and enhancing management skills.
    • Providing Constructive Feedback: Provide constructive feedback to help team members improve and grow, a key aspect of communication skills for managers.
    • Conflict Resolution: Recognise & resolve conflicts in the workplace, a vital aspect of people management skills.
    • Coaching Skills: Identify coaching skills required for leaders, including asking questions, a part of effective communication skills for managers.
      • Active listening, providing guidance and support
    Hands-on learning activities

    Hands-on Learning Activities

    • Market Skill Requirement Research: Conduct research to identify emerging skill requirements in the market and improve your management skills.
    • Capability Review and Gap Analysis: Engage in brainstorming sessions to review current leadership capabilities and identify how to enhance management skills.
    • Growth Opportunities Discussion: Participate in discussions focused on growth opportunities for developing leadership skills and becoming a good manager.
    Competency Assessment

    Competency Assessment

    • Written & Case Study
      • Models, methods, & tools for identifying, assessing & managing talent, Implications & impact of coaching

    3 Reasons Why We Can Ensure Maximum Skills Transfer Within 24 Hours of Training

    Learn from and interact with certified trainers with years of proven training and industry experience

    Paul Lim
    course-information
    Paul Lim

    Paul is a highly experienced Digital Marketing Strategist and Meta Blueprint trainer with a strong passion for adult education.

    Daryl Kang
    course-information
    Daryl Kang

    With 8+ years in design and 5 years in digital marketing, Daryl combines digital marketing strategy and design aesthetics seamlessly.

    Eugene Tan
    course-information
    Eugene Tan

    A Certified SEO Practitioner, Eugene brings over a decade of comprehensive omnichannel marketing expertise to the table.

    Irene Moon Santoso
    course-information
    Irene Moon Santoso

    With over 25 years of professional experience in the design industry, Irene has built a strong portfolio of creative digital campaigns for renowned clients.

    Localised syllabus and case studies co-curated with proven subject matter experts

    Localised syllabus and case studies co-curated with proven subject matter experts

    FirstCom Academy partners up with many proven industry experts to develop short and effective courses built upon the Singapore’s landscape, allowing learners to learn based on familiar local context.

    Unleash Your Potential with In-Person Training at Our Centers of Excellence

    Elevate your skills through interactive learning experiences

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    Paya Lebar
    Woodlands

    Lifelong Learning Insitute (LLI) Training Center

    Address icon
    11 Eunos Rd 8, #08-04, Lifelong Learning Institute Singapore 408601

    Our training center at Lifelong Learning Insitute (LLI) makes use of the building’s state-of-the-art facilities and modern amenities to create a conducive environment for learning. As you step into our thematic classrooms centered around aspirational travel locations, you’ll be inspired to grow and empowered to succeed.


    Conveniently located just a short sheltered walk away from Paya Lebar MRT Station, accessing the LLI Training Center is effortless for commuters. For those driving, the institute is easily reachable via PIE and ECP, with ample parking available.


    Woods Square Training Center

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    6 Woodlands Square, #07-01 Woods Square Tower 2, Singapore 737737

    Strategically located at Woods Square, our Woodlands Training Center is minutes’ walk away from Woodlands, Woodlands North and Woodlands South MRT stations, as well as Woodlands bus interchange.


    It is also easily accessible by the SLE, BKE and upcoming NSE. Food choices are plenty at Wood Square too!


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    Get Started Now

    Don’t lose your competitive edge!

    Harness the power of effective sales, compelling presentations, and adept people management to drive your success. Enquire now for a no-obligation call with our Education Consultant today!

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